# Agents

> You're reading the Mindset v3 documentation. v3 is no longer sold; this is reference for existing customers. Mindset 4 docs are at /docs.

Agent Management Platform Overview

## Agents

At Mindset, an Agent is an autonomous unit that can:

- Perform specific tasks
- Make decisions based on its role and goal
- Use tools to accomplish objectives

Agents should be viewed as a subject matter expert. For example, a writer agent will be great at creating content whereas as a coaching agent will be best for helping people learn.

Mindset provides a simple no-code agent builder to make this process easy. Inside the agent builder, you can:

- Configure an agent with simple form based switches
- Test your agent and preview the experience
- Add capabilities to agents, which are simple processes an agent can follow

## Agent Attributes

- Name and description: The agent name and description will be what the end-user sees
- Agent Purpose: Define its role and why it exists
- Agent Personality: Its tone of voice and its brand
- Policy Rules: Rules the agent must never break
- Output Formatting: The format for answering questions
- Additional Information: Any backstory or information you want to agent to have access too
- Icebreaker: Describe to the agent what type of icebreaker message it must send
- Completion Step: Describe how the agent should finish a conversation
- Tools (optional): Abilities it has access to via function calling
- Knowledge Context Access: The knowledge it has access too